Customer Services

Thank you for choosing biblelandshop.net - At biblelandshop.net, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

FAQ’s

Contact Information

Doko Media LTD
10 Moshe Aviv (Hahamal) st.
P.O Box 611
Or Yehuda, ISRAEL, 60371
Phone : (972) 3 6344776
Fax: (972) 3 6344690
Email : info@dokomedia.com

Ordering Online

Shipping

Returns


Ordering Online

Is your web site secure?

Shopping with your credit card with biblelandshop.net is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

 

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Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Pacific time. Our number is: (972) 3 6344-776

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Payment Options

We accept Visa, Mastercard, American Express, Diners or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

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Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

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Price Matching

We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites.

In order to qualify for a price match consideration, the following conditions and rules must be met:

1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.

2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.

3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc.

4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.

5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.

6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.

7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.

If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will

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Shipping

All orders shipped via air mail from Israel or from the U.S.A. Customers can consider shipping goods via regular airmail or via Federal Express.

Below is a chart of charges:

Regular Airmail Rates: Number of Items Ordered S&H Cost One (1) $ 9.00 Every additional item $6.00

EMS (Global / Express Mail Service) - 2-4 Business Days: Number of Items Ordered S&H Cost One (1) $29.00 Every additional item $20.00

Airmail - 7-14 Business Days No P.O. Boxes or APO/FPO No COD Signature upon delivery.

*** In case we can not deliver to your country, we will contact you by email and the shipment will be done through a third party country.

Please Note:

(1) For orders outside the U.S.A., applicable duty and taxes may be imposed additional costs. Check your local customs office for more information.

(2) Biblelandshop.net usually has all the products in stock. Should a product is out of stock, the company keeps the right to inform you within 48 hrs, and obligated for your conciderations whether to wait the additional time needed for the product arrival or to cancel the order at no costs at all and with money back guaranted.

(3) Unless you notify us by E-mail, multiple-item orders are held for shipment until all items are available. (For instance, if you order three items, and two have an availability of 24 hours while one has an availability of 2 to 3 days, your order will ship in 2 to 3 days.)

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Where we ship

Worldwide.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

EMS (EXPRESS MAIL SERVICE):

Israel Post company undertakes to deliver the items, via this network, within 2-3 days, to central destinations in the world.
This is the fastest delivery service available. EMS letters and parcels are put into a special bag and sent by the first available airplane to the destination country. Thereafter, the item is personally delivered by messenger to the addressee.

Track EMS service at:
http://www.israelpost.co.il


USPS:

Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.

Track USPS service at:
http://www.usps.com/

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Method of delivery

The majority of items are shipped via ISRAEL POST OFFICE, EMS ( EXPRESS MAIL SERVICE) or USPS, but for larger items we might use specialized freight carriers. 

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Returns & Exchanges

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

  • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
  • All returns and exchanges are subject to our Terms of Use.

Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing.

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Archaeology

All archaeology items are hand made produced by our finest artist at Hebron workshop. Pottery and replica are not made by a factory or any mass produced so we are not 100% obligate to product image similarity. If you wish to order the exact product please contact to our costumer service.


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Exchanges

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.

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